Frequently Asked Question
Q: How are You Able to Provide Your Medical Billing Service at Such Competitive Rates?
A: By setting up things perfect at first, we can maximize the effectiveness and better able to cut costs. Our high-tech exclusive software, streamline each and every claim throughout the whole billing process, thus reducing the rate of overlooked claims. Beside this we use progressive tools, such as high-speed scanners allowing us to obtain information from our practices/physicians without any laps.
Q: How Will I Know if You Are Doing a Good Job?
A: We communicate with our physicians and their selected staff on daily/weekly basis to review and analyze the daily/weekly reports, which run an excellent image of the practice billings and collections. These reports include an accounts receivable summaries, comprehensive practice productivity and insurance payment/denial/follow-up statistics. Additionally, custom reports are available on 711 MBS secure web access for those practices that require them whenever they need.
Q: Are you HIPAA-Compliant?
A: Yes, absolutely, 7/11 MBS is fully compliant with the HIPAA agreements and requirements and 7/11 MBS supports the OIG resolutions. Therefore, we make all our transaction, record maintenance and operations in-compliance to HIPAA policies.
Q: Do you follow-up on unpaid claims?
A: Yes indeed, unless the unpaid is for a valid reason, like coverage lapsed, benefit exhausted, annual deductible, covered under capitation, or duplicate bill. Unpaid claims are reprocessed with all the available clinical notes and additional information like, scan of images/reports. Eventually, we keep on following up the claims unless the claims get paid.
Q: What kind of reports do you offer?
A: You can access custom reports with the level of details you require, the reporting interface is very user-friendly. Additionally, includes comprehensive monthly open reports and closing reports that confirm and improves the productivity and efficiency:
- Summary analysis
- Charges analysis
- Insurance payments analysis
- Patient payments analysis
- Monthly revenue
- Accounts receivable, can be sorted by multiple criteria
- Delinquent reports
- Collection reports
- Credit balance reports
- Pending claims reports
- Unpaid claims reports
- Practice-specific reports
Q: What is Capitation payment?
A: Capitation is an established amount paid by the insurance carrier for each enrolled person who is assigned to healthcare service provider(s), either that person seeks care or not, for the designated period of time.
Q: How long is the set-up process?
A: We start the setup process straightaway as you sign-up with 711 MBS. Normally, the setup process takes 3-7 days for most of the doctors, the precise estimate could be provided once we review you practice. We’ll need certain information regarding your individual practice to start the billing process such as; your demographics, NPIs, provider numbers, scheduler, payer IDs, TAX ID, etc. As soon as the information is updated we are ready to go to start submitting your claims.